FAQs
1. Ordering & Payment
(1.1) Is it safe to shop on your website?
Yes, we use industry-standard encryption (SSL) to protect your personal and payment information. Credit card payments are encrypted and processed securely by the payment gateway. Woof Mart does not store any customer credit card details.Your security is our top priority.
(1.2) Can I modify or cancel my order after it's been placed?
Once an order is confirmed, it’s processed quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately at [contact info]. We’ll do our best to accommodate your request, but once an order has been shipped, it cannot be changed.
2. Shipping & Delivery
(2.1) How much does shipping cost?
We’re excited to offer free shipping on all orders—no minimum required! Whether you're purchasing one item or several, we'll cover the shipping costs for you, so you can shop with peace of mind.
(2.2) Where do you ship to?
We currently ship to [list of countries or regions]. If you’re located outside of these areas, please contact us for possible shipping options.
(2.3) How long will it take for my order to arrive?
Orders typically ship within [time frame, e.g., 1-3 business days]. Delivery times vary based on your location and the shipping method selected. You’ll receive a tracking number once your order has been shipped.
3. Product Information
(3.1) Are the products on your website authentic?
Yes, all of the products sold on our site are 100% authentic and sourced directly from the manufacturer or authorized suppliers.
(3.2) How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you can sign up for notifications to be alerted when it’s back in stock.
(3.3) What if the item I ordered arrives damaged or incorrect?
We’re sorry if you received a damaged or incorrect item. Please contact our customer service team as soon as possible at [customer service contact info], providing your order number and photos of the damaged or incorrect item. We’ll work quickly to resolve the issue by offering a replacement, refund, or exchange, depending on the situation.
Have questions?
You can email us at (my contact) and our customer support team will get back to you shortly.